I’m a big advocate of recognizing and rewarding people who do great work. If you go above & beyond my expectations, I will heap copious amounts of praise upon you — and I’ll try to reward you in a fun and awesome way.
Recently, I had an experience with someone who totally made my life better. I decided to send him a package of cookies from Mrs. Fields because
- cookies are a pathway into the soul,
- cookies make the world a better place to live, and
- cookies are like money for your tummy.
I ordered the cookies but accidentally (or subconsciously!) had them delivered to my house. I called Mrs. Fields and explained my situation. Without hesitation, they told me to keep the cookies and they sent out another batch of cookies to my friend.
Holy crap, dudes. It was just like Oh, you made a mistake? Let us help you fix it. Bam! It’s done. Have a great day.
So I’m totes happy with Mrs. Fields and I am even happier with my own personal batch of cookies. I’m eating them right now! Customer service isn’t a very fun job, but the guy who took care of my issue on the telephone was great. I’d like to also give a shout-out to the Mrs. Fields HR department and anyone who trained this guy.
The experience was perfect — and the cookies are so nummy. Mmmmmmm….
In some way, your post just made all that time I spent baking cookies at Mrs. Field’s worth while. Yes, I did in fact work there in high school. FREE COOKIES people! Aw, back when I was very popular with the mall rats.
@HRMinion I know this guy is probably part of some outsourced company that provides customer service to Mrs. Fields, but I’m going to pretend he’s the guy down at my local mall and he’s happy to help. It makes the experience so much nicer!
Did you figure out how to tell the guy’s supervisor that he did an awesome job? Or were “all calls recorded for training purposes” and they’ll cover it that way?
Hey! Thanks for missing me! You’re correct on that one, cookies are the eternal reward and if there aren’t any in heaven than I am not interested. Shiza!
Another thing: although I’m sure Ms. Fields are just fine, I do prefer homemade.
@Geoff Nah, that’s too much work. It’s easier to blog about it.
@Arnie OMG, WTF? Hit me up via email at punkrockHR at gmail and give me the whats-what on your life. Where have you been?
@ hr minion–I hope you mean “mall rats” in an eighties/colloquial sense, not in a literal sense ;-p